Returns & Refunds
What is BuyMeOnce?
On BuyMeOnce you’ll find products that are available to purchase in a few different ways. We review and describe products that are made to last to help you buy more carefully. We don’t make money from every single product on our site. But when you do buy through us, any money that we make goes towards more in-depth research and debate.
The majority of products that you will find on BuyMeOnce use affiliate links. If you click a button that reads “Buy Now”, we send you away from our website to a vendor that can directly sell you the product. If you buy said product from this vendor, then we receive a small commission.
Where it’s possible, we’ll link you directly to the manufacturer. Sometimes it’s only possible for us to make money by using a third party, which is why a number of our products link to Amazon. We don’t love doing it this way, but it’s a sacrifice we make while we’re still growing.
Other times it’s impossible for us to make money from a product that we support. But does that mean we won’t list it? Absolutely not. If we find an everlasting item, it has a home on BuyMeOnce.
Increasingly we’re trying to cut out the middle-men. Every time you see an “Add to Cart” button, it means that you can buy the product directly from us. In these cases, we’ve directly entered into a partnership with the manufacturer.
After you order one of our drop-shipped products, we dispatch the order to the manufacturer, who carefully package your product and send it on its merry way to your home.
Returns and Refunds
If you’re unhappy with a product that you’ve purchased directly from BuyMeOnce, you can arrange a return by using our contact form. As the policy depends on each individual partner, you’ll find the exact terms and conditions on each product page. Please note that the return period is separate from the product’s guarantee, which is upheld by the manufacturer itself.
We will always refund your order immediately after we receive a returned product.
Please note that we are a small team and work super hard to respond to all enquiries as quickly as possible.
We expect to respond to you within 48 hours of receiving your message. Our regular hours of operation are Monday-Friday from 8.30am-6pm GMT. Any weekend inquiries will be responded to on Monday. We appreciate your patience!