How can we help?

FAQ

Orders

I haven't had an order update. Where is my order?

Once your order is placed you should receive an email from us confirming your order. Once your order has been shipped, you should receive a second email containing a tracking link so you can keep an eye out for your delivery. If you haven't heard from us within 5-6 working days of placing your order, get in touch - our customer service team will be happy to help.

How long will my order take to arrive?

Because we work with lots of wonderful independent brand partners, our shipping times can vary. The majority of our products take within 3-6 working days to reach you. The quickest way to find out is the Shipping & Returns tab of each product page.

Do you ship to the EU?

We can now ship to lots of European countries, however some of our brand partners do not. The quickest way to check is via the Shipping & Returns tab of each product page. Our European shipping prices are calculated at checkout. For products where EU shipping is available, we are able to ship the following countries:

We can currently ship to: The Netherlands, Belgium, Germany, Ireland, France, Italy, Spain, Jersey, Guernsey

UK VAT will be deducted at checkout, but items for delivery outside the UK may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You, the customer, are responsible for import duties, taxes and fees incurred on your purchases. Customs authorities may request personal information such as Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned, we therefore recommend that the recipient’s telephone details be included with the order. In this instance we are unable to refund the cost of postage and packaging. Please note that for items you order, you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities.

I live in the Channel Islands, can VAT be deducted from my order?

Yes. For customers based in Guernsey, Jersey, and the Isle of Man, VAT will be deducted at checkout. Our shipping fee to the Channel Islands is £30.

Something I bought from your website broke. What should I do?

Although every product on Buy Me Once has been thoroughly researched and we will never sell a product we don't believe in, we don't always get it right. If something you’ve bought from us isn’t up to scratch, please get in touch - we’d love to hear from you, and we’ll try to make whatever it is right.

Company

Do you have a loyalty program?

Not right now, but we'd recommend signing up for our newsletter and keeping your eyes peeled; we're always working on new ways of getting our customers more involved with Buy Me Once.

How do you vet products and brands to ensure that what they offer is made to last?

In short, we take the personal approach. Our research team examines the products, digs into their manufacturing story, and develops meaningful relationships with the makers to find out everything we can. We only work with people we trust, and only sell products we believe to be superior - and we'll take products off our site if we find out they're not up to scratch. 

Find out more about us.

I’m a brand selling long lasting products. How can I be featured on Buy Me Once?

If you think you are a good fit for our site we would love to hear from you. The best way to go about becoming a Buy Me Once brand is to fill out our supplier form, so we can learn a bit about you and your products. Someone from our research team will get back to you as quickly as we can, which is usually around 2 weeks.

Find out more about us.

Are you hiring? Do you offer summer internships?

Neither at the moment, unfortunately. But do keep an eye on our Facebook page – we post all of our job adverts there so you’ll be the first to know.

I’d love to submit an article/blog post to publish on your website. Who should I contact?

Thanks so much for your interest in writing for us! Unfortunately we don't usually accept guest submissions, however if you have a great idea and would like to pitch it, feel free to get in touch via our contact page.

Get in touch

Have questions about your order, or a general enquiry?