Non-stick products are notorious for peeling and scratching, so it’s great to see Le Creuset going all out to prevent this from happening. You can even use metal implements in this pan!
Le Creuset offers a lifetime guarantee on its toughened non-stick products. The guarantee applies from the date of purchase of the original owner, whether a self-purchase or received as a gift.
The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.
To claim under this guarantee firmly attach to the cookware your printed name, address and nature of the complaint , together with the name of the retailer, if known.
Return it, with proof of purchase, to the retailer from which it was purchased, or to the appropriate address given for your country of residence. For customers who live in the UK, please call Le Creuset's friendly Customer Service team on the UK freephone 0800 37 37 92, open from Monday to Friday, 9am - 5pm, or e-mail them at firstname.lastname@example.org.